Return and Exchange Policy

Returns Policy

We want you to be completely satisfied with your Pim Baby purchase. If for any reason you’re not, we gladly accept returns within 30 days of the purchase date. Please read our policy carefully to ensure your return meets our guidelines. Returns that do not comply with our policy will be refused.

Eligibility for Returns:

  • Items must be in original packaging, unused, and in resellable condition.
  • Returns will only be processed up until 30 days of the purchase date.
  • Gift Sets: All Gift Sets must be returned together. Individual items within a set cannot be returned or exchanged separately.
  • Mommy and me sets: All Mommy and me Sets must be returned together. Individual items within a set cannot be returned or exchanged separately.
  • Final Sale Items: Items marked as final sale are nonrefundable and cannot be returned or exchanged.

Shipping Fees:

Shipping fees are nonrefundable. The return shipping fee is $0.00. You’ll receive your prepaid shipping label and confirmation via email.

Return Instructions for Prepaid Returns (US Customers Only):

  1. Ensure your return is within the 30-day return window and meets the criteria outlined above.
  2. Begin the process by visiting our Returns Portal.
  3. You’ll receive your prepaid shipping label and confirmation via email. If possible, please use the original packaging for your return to help reduce waste.

Return Processing

If you used our prepaid return label, you’ll receive an email once we’ve received your return. Returns are typically processed within 14 business days of receipt, and you’ll receive an email when your refund is issued. Refunds may take up to five business days to reflect on your account, depending on your payment provider.

No Exchanges Policy

At Pim Baby, we do not offer exchanges at this time. If you are not completely satisfied with your order, you are welcome to return the item within 30 days of purchase for a refund. Please refer to our Return Policy for more details on return eligibility and how to process a return.

Questions?

We’re here to help! If you have any questions or concerns about your order, please contact us at info@pimbaby.com.